Terms And Conditions

Documentation Required

All renters must be able to provide a valid driver’s license, passport copy with visa page and authorized credit card under the main Driver Name. All drivers must carry a locally accepted driving license.


For customers who are opting for delivery, the above-mentioned documents should be uploaded at the time of booking creation or emailed to info@acquirerentacar.com at least two hours prior to the scheduled delivery.


A valid UAE driving license is a must. Please note that driving without a Valid UAE driving license when on residence or employment visa is a violation of the LAW.


The Renter entitles Acquire to communicate the personal related data of the Renter to the concerned authorities such as the police, traffic departments, Criminal Investigation Departments, and other relevant bodies.

4. Rates & Modification:

Visitors are encouraged to have an International Driving License/Permit prior from arrival to the UAE. Customers from the following countries can drive in the United Arab Emirates without an International Driving Permit (IDP); however, must hold the passport and driver’s license from the same country: GCC Countries: Saudi Arabia, Oman, Bahrain, Kuwait, Qatar European Countries: Italy, Germany, Switzerland, Poland, Slovakia, Finland, Spain, Netherlands, Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Portugal, Austria, France, United Kingdom, Norway, Romania, Luxemburg, Estonia, Latvia, Serbia, Hungary, Lithuania, Cyprus, Iceland, Holland, Malta, Albania, Ukraine, Bulgaria, The Republic of Montenegro North American Countries: United States of America, Canada. East Asian Countries: Japan, Australia, Singapore, People's Republic of China, South Korea, New Zealand, Hong Kong, African Country: South Africa. International or National Driving license in any other language other than Arabic and English should be translated into Arabic or English. The translation should be attested by the Embassy.


The Renter is expected to look after the Vehicle carefully. In particular it must NOT be used:

a. Minimum Rental Period

   Rental charges are on 24 hours basis. b. Age Restrictions

   Minimum age requirement is 22 years. c. Insurance Excess

   Deductible amount charged where hirer is at fault or provided a police report under hit and run case: • AED 1500.00 (Mini to Standard Vehicles), AED 2500 to AED 5000 (Compact SUV to Dollar Prestige Vehicles). d. Security Deposits

   A pre-authorization is taken from the hirer’s credit card at the time of rental. Pre-authorization amount is between 1500/-AED to 5000/-AED depending on the vehicle type. We keep pre-authorization amount for 14 Working Days from the Start Date of the Rental. Credit card on the name of card holder must be available at pick up location. This is a mandatory requirement. The credit card must have enough funds to cover the security deposit.

Method of Payment

We accept all major Credit Cards (MASTER, VISA, JCB, DINERS). Credit card should be valid for a minimum of 3 months from the day of rental and must be physically available at time of vehicle collection.

Return Charges

    1- Airport Return Charges
        All vehicles off hired/returned in any of our airport counters will be charged an airport drop off fees. If you wish to avoid this drop off fees, rented vehicles can be returned to any non-airport branch locations between 08:00H to 17:00H (Saturday to Thursday). Presently the airport drop off fees is as follows: Dubai Airport Terminal 1- AED 52.50/-, Dubai Airport Terminal 3-AED 52.50/-, Sharjah Airport- AED 21/- and Abu Dhabi Airport- AED 52.50/-.

    2- Non-Airport Return

        Drop-offs at any Non-Airport locations will be free of cost based on the working hours as mentioned on Locations.

    3- Oman Off-hire/Return Charges

        Muscat/Sohar: AED 1050.00; Salalah: AED 1575.00.

    One Way Fees

        If you arrange to pick the car up in one location and drop it off in different Emirate One Way Fee will apply as below.
          • From Dubai & Northern Emirates Locations to Abu Dhabi & Al Ain Locations will be Dhs 210/- per one-way drop.
          • From Abu Dhabi & Al Ain Locations to Dubai & Northern Emirates Locations will be Dhs 210/- per one-way drop.
          • From Abu Dhabi to Al Ain will be Dhs 210/- per one-way drop.
          • From Al Ain to Abu Dhabi will be Dhs 210/- per one-way drop.

Super Collision Damage Waiver (SCDW)

    Reduces the excess insurance/liability amount to ZERO.


    Unlimited kilometres for DAILY and WEEKLY rentals. Mini to Standard Vehicles: 5000km for MONTHLY rentals, AED 0.35 fils for every extra km. SUV to Dollar Prestige Vehicles 3000km per month, AED 0.35 fils for every extra km.

Monthly Rentals

    Monthly rentals are calculated from 25 days & above rental period. Advance payment is mandatory. Early car return will automatically cancel the monthly plan and respective weekly or daily tariff with 25% discount will be applicable for the rental period. Agreements opened on DAILY and WEEKLY rentals cannot be extended to MONTHLY contract.

Personal Accident Insurance

    To add more security on your driving, we also offer Personal Accident Insurance, this can purchase at an additional cost which covers the driver and the passengers.

Driving License

    All drivers must carry a locally accepted driving license. A valid UAE license is required for UAE residents. Visitors are encouraged to have an International Driving License/Permit prior from arrival to the UAE.

Fuel Policy

    The hirer should return the vehicle with the same fuel level as given by the company. If not, the hirer will be charged the cost of fuel plus a service charge.

Salik (Toll Fee)

    • All of our cars are installed with SALIK sticker which will be AED 5 Excl. VAT per passage at the SALIK toll gates.

Late Return

    Only 1 hour grace period is allowed. Beyond 1 hour, full-day charges as per the tariff card will be charged directly from the hirer.

Additional Driver

    The hirer may put on an extra driver with minimal cost, if he fulfils all necessary requirements. Daily: AED 21.00; Weekly: AED 126.00; Monthly: Free of Cost.

Value Added Tax (VAT)

    Dollar Car Rental UAE reserves the right to add 5% VAT as confirmed and implemented by UAE Government with effect on Jan 2018.

Oman Insurance

    Driving to Oman territory is allowed with prior purchase of an Oman Insurance Certificate along with the No Objection Letter available at the rental desk.